Route Service Representative - UniFirst

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At UniFirst, we Always Deliver—for our customers and our people. As a Route Service Representive (RSR), you’ll be the face of UniFirst to our customers, building strong relionships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route.

You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nionwide presence. If you’re customer-focused, motived, and ready to thrive in a field-based service role, this could be your next gre opportunity.

Wh Your Role Entails:
•    Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
•    Support Daily Operions: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
•    Deliver Consistent, Reliable Service: Ensure on-time, accure deliveries and returns while maintaining strong customer sisfaction.
•    Grow Customer Relionships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
•    Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
•    Represent UniFirst on the Road: Opere a company walk-in truck along designed routes, delivering exceptional service, prioritizing safety all times, and reinforcing strong customer relionships.
•    Engage in a Physically Active Role: Work across both indoor and outdoor environments th require energy, tention to detail, and a commitment to safety.
•    Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
•    Maintain a Predictable Schedule: Monday–Friday daytime hours with no nights, weekends – servicing the same route and customers each week to build consistency and trust. 
 

Core Competencies
•    Customer-Centric Mindset & Relionship Building: You consistently deliver outstanding service th exceeds expections, building lasting trust with every customer on your route. You understand th each interaction is an opportunity to strengthen relionships and grow business.
•    Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care.
•    Dependability, Problem-Solving & Professional Communicion: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communice effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions th support both service excellence and business growth.
•    Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services th benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relionships, ensuring their needs are met with the right solutions the right time.
 

Why You’ll Enjoy This Role
•    Consistent Customer Connections: Service the same set of customers on your dediced route, building trust and strong, long-term relionships.
•    Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route.
•    Make a Direct Impact: Be the face of UniFirst for your customers—delivering gre service, resolving issues, and helping their businesses succeed.

Wh You Bring to UniFirst
•    Driver’s License & Safe Driving Record: Must be least 21 years old with a valid driver’s license, a clean driving record, and reliable transportion.
•    DOT Compliance: Meet all Department of Transportion (DOT) requirements, including a physical exam.
•    Educional Requirements: High school diploma, GED, or military service required.
•    Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
•    Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
•    Tech-Savvy: Comfortable using and learning new technologies to enhance operional efficiency and improve customer experience.
•    Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
 

You Will Benefit From:
•    Competitive Compension: Competitive wages, 401(k) with company mch, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
•    Training & Development: Formal training through our SCP program to set you up for success as an RSR
•    Career Development: Continuous training and growth opportunities
•    Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
•    Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends
•    Inclusive Culture: A diverse and inclusive work environment th values a variety of backgrounds and perspectives.
 

Join UniFirst for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!

About UniFirst
UniFirst is an internional leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locions throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Plinum 400 – Best Big Companies” list.

UniFirst is an equal opportunity employer. We do not discrimine in hiring or employment against any individual on the basis of race, color, gender, nional origin, ancestry, religion, physical or mental disability, age, veteran stus, sexual oriention, gender identity or expression, marital stus, pregnancy, citizenship, or any other factor protected by anti-discriminion laws.

If you need accommodion for any part of the applicion process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nure of your request.

UniFirst Recruiters and/or representives will not ask job seekers to provide personal financial informion when submitting a job applicion. Please be vigilant as such requests for informion may be fraudulent.

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